Our CQC nominated individual
Emma Franks is our Care Quality Commission (CQC) Nominated Individual. Emma has over 10 years registration experience with CQC and almost 20 years’ experience in the care sector.
Emma can be contacted in confidence, or to answer any of your queries via email: firstname.lastname@example.org
View our CQC reports below:
August 2019 Lincoln Road Inspection Summary:
Lincoln Road is a residential care home providing personal care to people with learning and/or physical disabilities. The service can support up to six people but at the time of the inspection, four people were using the service. People use the service for short stays as respite care.
The care home accommodates people in one adapted building.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes.
The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. People’s experience of using this service and what we found People using the service at the time of the inspection could not tell us about their experiences of using the service. However, we observed positive interactions between people and staff and people looked comfortable with the way they were being supported.
Relatives were positive about the quality of care and support provided and felt confident their family members were safe and happy when staying in the home.
There were enough experienced and trained staff on duty to meet people’s needs and people received their medication at the right time. Staff knew people well which meant they could manage any risks. The environment was clean, spacious and maintained to a high standard.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. The policies and systems in the service supported this practice.
Staff received induction and training which helped them to deliver effective care. Staff kept a close eye on people’s health needs and would contact relatives and healthcare professionals if they had any concerns about people’s well-being.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People’s support focused on them having as many opportunities as possible to gain new skills and become more independent.
Relatives and staff were happy with the way the service was being led and managers carried out a range of checks to make sure the service was running well. The provider had a good oversight of the service and helped the registered manager to keep up to date with current best practice.